Cynda Martin

Strategic Ops & Product-Minded Analyst
Building scalable tools, smarter workflows, and future-ready solutions📍 South Florida | 💼 Open to Remote Roles Worldwide

[email protected]

About Me

I thrive at the intersection of technical depth and strategic planning—building solutions that solve what’s needed now and prevent what might break later.I’ve spent the last few years inside complex healthcare systems, improving internal tools, modernizing outdated processes, and designing scalable workflows that save time and reduce risk. From building a configuration tool that cut a 30-day task down to 30 minutes, to creating SQL automation that makes testing faster and more reliable—I’m always thinking about what can work better across teams, platforms, and time.I'm especially interested in technologies that push work forward—like Agentic RAG, MCP, and applied AI—and how they can be used to connect legacy systems with future-facing solutions.Right now, I’m transitioning into roles in Strategic Operations and Product Management, with a focus on internal tooling, platform transformation, and practical innovation.

🛠️ Key Projects & Wins

🛠 Security Profile Config Tool
Built a Java-based tool that cut security profile implementation time from 32 days to 30 minutes, used across departments.📋 Claims Test Intake Workflow
Created a Jama-based intake process with SLA and clear adoption steps—streamlining coordination across 3 departments.🧮 Merge Query Generator
Developed a Python tool with built-in logging for auto-generating MERGE statements, saving time and improving traceability.🔄 Legacy App Retirement
Led a phased transition of legacy apps to modern web versions. Partnered across teams for mapping, testing, and rollout.📊 SQL Generator for Change Requests
Automated repetitive query writing to reduce turnaround on testing and data changes—supporting both config and QA teams.🧭 Enhancement Request Strategy
Streamlined our enhancement vote process by identifying redundant requests and surfacing underutilized built-in solutions.🤖 Copilot Demo for Non-Tech Teams
Showcased how Copilot can automate tasks like debugging SQL/Python, summarizing meetings, and generating documentation—helped non-technical users visualize real-world value.🔐 Security Profile Optimization
Surveyed 12+ department leaders to reduce redundancy in 96+ profiles. Supported future Azure integration by aligning profiles to real usage.🧷 Cross-System UAT Coordination
Organized user testing across multiple departments during large system and application upgrades—aligning efforts to prevent gaps or delays.🧰 System Issue Mitigation
Resolved a multi-system conflict tied to upgrade timing by facilitating cross-team communication and timeline alignment—prevented disruption.

Skills & Certifications

🧠 Strategic Focus Areas
• Internal Tooling & Automation
• Legacy Modernization
• Workflow Optimization
• Scalable System Design🛠 Tools & Tech
• Java, SQL, Python
• Jama, ServiceNow, SQL Server
• Visual Studio Code, IntelliJ
• Carrd, Excel (Advanced), AI Copilot🎓 Certifications
• MBA in IT Management
• Lean Six Sigma Black Belt (Certified)
• PMP (In Progress)
• ITIL
• CompTIA A+, Project+
• CIW Advanced Web Development

What I'm Looking For

Exploring opportunities in Strategic Operations and Product Management, especially where I can modernize internal systems and design smarter processes.
I'm looking to join teams that value experimentation, long-term thinking, and cross-functional collaboration. Let’s build what’s next.

Let’s Connect

If you’re working on impactful product, strategy, or transformation initiatives—or just want to trade ideas—I’d love to connect. Reach out anytime.

Resume